Knowles Happy with CommScope-RUCKUS Infrastructure Performance

Alvin and Loh

For 75 years, Knowles Corporation has been driving innovation in the audio industry and operates through two segments: Audio and Precision Devices (PD).

The Knowles Group is today an international market leader and global provider of advanced micro-acoustic microphones and speakers, audio processing, and precision device solutions, serving the consumer electronics, communications, medtech, defense, electric vehicle, and industrial markets. The company leverages its leadership position in SiSonic MEMS microphones, balanced armature speakers, and strong capabilities in audio processing technologies to optimise audio systems and improve the user experience in mobile, ear, IoT, computing, and medtech applications.


Also a leader in high-performance capacitors and RF solutions for a diverse set of markets, Knowles prides itself on its ‘culture of innovation’ to continuously deliver breakthrough products, while improving operational efficiencies and productivity.

In Malaysia, its subsidiary Knowles Electronic (M) Sdn Bhd is based in Bayan Lepas, Penang where it has been operating for 33 years thus far.

For Knowles’ IT infrastructure Manager Alvin Ong, technology is the key business enabler that optimises Knowles’ operations, while keeping employees connected at all times.

“At Knowles, we are constantly innovating on our processes to come up with ‘best practices’ for all concerned,” said Alvin (left in top picture), adding that this philosophy encompasses all areas of operations, including networking solutions.

Knowles has partnered with CommScope-RUCKUS for all its networking needs as it was seeking a solution that delivers exceptional user experiences.

“We have found the CommScope-RUCKUS solution to have excellent performance and reliability. They are relatively easy to configure and maintain,” said Alvin.

“CommScope-RUCKUS provides clear transparency, with each client connecting instantly and constantly staying connected. As a result, our users have seamless roaming and the firmware updates safeguard Knowles from potential security breaches in our connected environment,” he added.

The CommScope-RUCKUS brand is world renowned for innovative wired and wireless networking equipment and software. The company is headquartered in Sunnyvale, California and offers Wi-Fi, switching, cloud and software products to mobile carriers, broadband service providers, and corporate enterprises.

In Malaysia, its distributor is Fortesys Sdn Bhd whose mission is to provide the most cost-effective and complete network solutions to meet all customers’ business needs.

Fortesys’ managing director Loh Leh Hui (right in top picture) said that, with RUCKUS products and solutions, any organisation – regardless of size or sophistication – can easily deploy, manage and expand a converged IT/OT network, while addressing unique business outcomes.

Ruckus had invented and patented various wireless voice, video, and data technologies, such as adaptive antenna arrays that extend signal range. Today, the company is renowned for its Wi-Fi branded products such as indoor and outdoor wireless access points and wireless controllers.

Thanks to CommScope-RUCKUS and Fortesys’ commitment to high customer experiences, Knowles is now in a stronger position to continuously deliver innovation here in Malaysia and for the world at large.