SME Bank, a leading Development Financial Institution (DFI), has announced that it will cease imposing In-House Documentation (IHD) fees and charges to Micro, Small and Medium Enterprises (MSME) customers effective 15 March 2023.
The decision reflects SME Bank’s commitment to putting its customers first and its focus on providing transparent and fair practices to improve customer satisfaction and build trust with its customers coinciding with the Malaysia Madani concept, namely Sustainability, Prosperity, Innovation, Respect, Trust and Compassion.
In-House Documentation fees are charges that are imposed on the Bank’s MSME customers for the financing documents prepared by SME Bank between the Bank and MSME customers. SME Bank’s customers who wish to obtain more information on the In-House Documentation (IHD) fees and charges may contact the Bank’s Customer Service Center at 03 – 2603 7700 or contact the respective Relationship Manager for more information.