With the aim of serving its customers better, the UMW Group’s Equipment Division had officially opened its new integrated customer centre in Kota Kemuning, Shah Alam. The Equipment Division Customer Centre (“EDCC”) houses the service centres for its heavy equipment, industrial equipment as well as industrial power businesses with a total of 150 employees. It sits on 1.2 acres of land, with 25,000 square feet of shopfloor and another 10,000 square feet of office space.
The UMW Equipment Division distributes leading equipment products from renowned brands which include among others Komatsu, Bomag, Rosenbauer, Tennant as well as Toyota material handling equipment such as forklifts, reach trucks and others. It also distributes related industrial equipment tyres and batteries. The Division is intensifying its effort to add value to the logistics and warehouse business through process automation with the support of Toyota Material Handling International. In addition, its Industrial Power unit provides solutions for the industrial and customised power & marine equipment.
The strategically located EDCC is a one-stop centre for customers to explore and appreciate its products, automation solutions and services. It is also a parts warehouse and equipment service and repair centre as well as related activities such as the call centre, material handling training circuit and a circuit for forklift operator training.
Megat Shahrul Azmir, President, UMW Equipment Division, said, “Since UMW first ventured into the equipment business in the 1960s, excellent service and customer satisfaction have been our key advantage and will continue to be at the centre of our strategic and operational decisions. In line with the Group’s CREST@2021 aspirations, our growth strategy is focused on exploring ways to help our customers address emerging economic and sustainability concerns, as well as to adopt and adapt the latest technological advancements to be more competitive. We continue to work closely with our principals and partners to deliver innovative products and solutions to our customers including more automated and environment-friendly options. The opening of EDCC marks an important milestone for us as we strive to deliver our unwavering commitment to our customers.”